1.1. These Terms and Conditions (hereinafter referred to as the “Terms”) are issued by:
Alžběta Lövy, sole trader, with registered office at Sádecká 75, 252 30 Řevnice, Czechia, ID No.: 14272873, VAT ID: CZ014272873, registered in the Trade Register maintained by the Trade Licensing Office of the City of Prague, Podskalská 1290/19, 128 00 Prague 2, Czech Republic (hereinafter referred to as the “Seller”), in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”).
1.2. These Terms govern the rights and obligations between the Seller and a natural person – consumer (hereinafter referred to as the “Buyer”) who concludes a purchase agreement via the online shop located at www.alzbetalovy.com (hereinafter referred to as the “Purchase Agreement”). The e‑shop is operated through the website interface.
1.3. These Terms do not apply when the Buyer acts as a business entity (B2B) or within the scope of independent professional activity. For wholesale or business-to-business relations, separate terms may be agreed.
1.4. Deviating arrangements may be negotiated in the Purchase Agreement. Such arrangements take precedence over these Terms.
1.5.The Purchase Agreement and these Terms are drafted in Czech and English. In case of discrepancies, the Czech version shall prevail.
1.6.The Buyer is obligated to become acquainted with these Terms. By placing an order, the Buyer accepts these Terms and agrees with their content.
2.1. The presentation of goods on the website is for informational purposes only and does not constitute a binding offer.
2.2. Based on the Buyer’s registration on the website, the Buyer can access a user account. From this account, the Buyer can manage orders and account details. The Buyer can also place an order without registration, directly through the web interface of the shop.
2.3. When registering or placing an order, the Buyer is obligated to provide complete, correct, and truthful information and to update it promptly if any changes occur. The Seller considers all data provided by the Buyer to be accurate.
2.4. Access to the user account is secured by a username and password. The Buyer is obligated to maintain confidentialityof all information necessary to access the account.
2.5. After submitting an order, the Buyer will receive a confirmation email at alzbetalovy@gmail.com. The Purchase Agreement is concluded at the moment of sending this confirmation.
2.6. The Seller reserves the right to cancel an order before confirmation in cases of: obvious pricing errors,stock unavailability, technical faults.The Seller may also suspend or cancel a user account, for example, if the account is inactive for more than one year, or immediately if the Buyer breaches obligations under the Purchase Agreement or these Terms and Conditions.
2.7. The Buyer acknowledges that access to the user account may not be continuous, particularly due to necessary maintenance of the hardware or software of the Seller or third parties. Temporary unavailability does not constitute a breach of the Purchase Agreement.
3.1. All presentations of goods on the website are for informational purposes only and do not constitute a binding offer. Prices of goods are displayed including VAT and all applicable taxes, but excluding delivery costs (postage, transport). Prices remain valid as long as they are displayed on the website. The Seller may conclude a Purchase Agreement under individually negotiated terms.
3.2. To order goods, the Buyer must complete the order form on the website. The order form includes: selected goods (added to the shopping cart), payment method, delivery details, delivery costs.The Buyer must provide correct contact details; incorrect information (e.g., e-mail) must be corrected for the order to be processed.
3.3. Before sending the order, the Buyer may review and correct the entered data. The order is sent by clicking the “submit order” button. Data in the order are considered correct by the Seller. By submitting the order, the Buyer confirms acceptance of these Terms and Conditions.Upon receiving the order, the Seller will send a confirmation email to the Buyer. If goods are unavailable or the order cannot be accepted, the Buyer will be informed by e-mail.
3.4. The Seller may request additional confirmation of the order (e.g., in writing, by phone, SMS, or double-checking), depending on the order size, price, or delivery.
3.5. The Purchase Agreement is concluded upon sending the acceptance of the order by the Seller to the Buyer’s e-mail address.
3.6.The purchase price is due upon conclusion of the Purchase Agreement and must be paid before the goods are dispatched. Payment options include: bank transfer to account no. 51-1557760247/0100, online card payment (if available).
3.7. The Buyer agrees to the use of remote means of communication (internet, phone, email) for concluding the Purchase Agreement. Costs incurred (internet, phone) are borne by the Buyer at standard rates.
4.1. The Goods shall be delivered to the address specified by the Buyer in the Order via a courier service selected by the Seller.
4.2. Delivery costs are displayed separately before the Order is submitted and form part of the total purchase price.
4.3. The Seller shall fulfill its obligation to deliver the Goods by handing them over to the carrier for transport to the Buyer.
4.4. If the Buyer requests a specific mode of transport, the Buyer bears any additional costs and assumes the risk associated with that transport method.
4.5. The Buyer is obliged to accept delivery of the Goods at the place specified in the Order.
4.6. If, for reasons attributable to the Buyer, repeated delivery or a different delivery method is necessary, the Buyer shall bear the additional costs associated with such delivery.
4.7. Upon delivery, the Buyer is required to inspect the Goods and the packaging. Any visible damage or signs of tampering must be reported to the carrier immediately. If the packaging shows signs of unauthorized entry, the Buyer is not obliged to accept the shipment.
4.8. Failure to report visible defects or damage upon delivery may affect the Buyer’s rights arising from defective performance.
4.9. The Seller shall not be liable for delays in delivery caused by the carrier or by circumstances beyond the Seller’s reasonable control, including force majeure events.
5.1. The Buyer, acting as a consumer, acknowledges that pursuant to Section 1837 of the Civil Code, the right of withdrawal does not apply to goods that have been manufactured or modified according to the Buyer’s specific requirements or personalized for the Buyer.
5.2. In all other cases, the Buyer has the right, in accordance with Section 1829(1) of the Civil Code, to withdraw from the Purchase Agreement within fourteen (14) days from the date of receipt of the Goods. In the case of an order consisting of multiple items or partial deliveries, the withdrawal period shall commence on the date of receipt of the last item.
To exercise the right of withdrawal, the Buyer must send a clear statement of withdrawal within the above period to the Seller by e-mail at alzbetalovy@gmail.com or by post to Sádecká 75, 252 30 Řevnice, Czechia. The withdrawal notice should include, in particular, identification of the Goods and the relevant order number.
5.3. Upon withdrawal from the Purchase Agreement, the Agreement shall be deemed terminated from the outset. The Buyer is obliged to return the Goods to the Seller without undue delay, and no later than fourteen (14) days from the date of sending the withdrawal notice. The direct costs of returning the Goods shall be borne by the Buyer.
5.4. The Buyer acknowledges that the right of withdrawal does not constitute free use of the Goods. The Buyer is liable for any reduction in the value of the Goods resulting from handling beyond what is necessary to ascertain their nature, characteristics, and functionality. If the Goods cannot be returned in their original condition (e.g., they have been damaged, destroyed, or consumed), the Buyer shall compensate the Seller accordingly.
5.5. The Seller shall refund all payments received from the Buyer, including the purchase price, within fourteen (14) days of receiving the returned Goods or of the Buyer providing proof of dispatch, whichever occurs first. The refund shall be made using the same payment method used by the Buyer, unless the Buyer expressly agrees otherwise.
5.6. The Seller is entitled to offset the refund against any claims for damages or other lawful claims against the Buyer, to the extent permitted by applicable law.
5.7. The Seller reserves the right to withdraw from the Purchase Agreement prior to delivery for serious operational reasons, in particular due to unavailability of the Goods. In such cases, the Seller shall refund the purchase price without undue delay, using the same payment method or by bank transfer.
5.8. If a gift was provided together with the Goods, the Buyer acknowledges that the gift agreement is conditional upon the existence of the Purchase Agreement. Upon withdrawal, the Buyer is obliged to return the gift together with the Goods.
6.1. The rights and obligations of the Parties regarding defective performance are governed by the applicable laws, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection.
6.2. Additional rights and obligations related to the Seller’s liability for defects are set out in the Seller’s Complaints Procedure, which forms an integral part of these Terms and Conditions.
6.3. To file a complaint regarding defective Goods, the Buyer may:
send an email to alzbetalovy@gmail.com, or
send the Goods to the Seller’s address: Sádecká 75, 252 30 Řevnice, Czechia.
6.4. Complaints will be processed within 30 days from the date of receipt. The Buyer will be informed of the outcome via email.
6.5. The Buyer is required to check the Goods upon delivery and notify the Seller without undue delay of any defects or damage.
7.1. The Seller processes the Buyer’s personal data solely for the purpose of fulfilling the Order and in compliance with applicable data protection laws, including GDPR.
7.2. Personal data will not be shared with third parties, except for contractual partners necessary for Order fulfillment (e.g., courier services, payment providers).
7.3. By using the website, the Buyer acknowledges the use of essential cookies necessary for its operation. Separate consent will be requested for marketing cookies and newsletters.
7.4. More information on the processing of personal data is available in the Privacy Policy published on the website.
7.5. By subscribing to newsletters or marketing communications, the Buyer expressly consents to receiving information about the Seller’s products, services, and promotions. The Buyer may withdraw consent at any time via the unsubscribe link or by contacting the Seller.
8.1. Ownership of the Goods passes to the Buyer upon receipt of the Goods.
8.2. The Seller is not bound by any codes of conduct in relation to the Buyer under Section 1826(1)(e) of the Civil Code.
8.3. The Seller provides amicable settlement of complaints via the e-mail address provided. Information on complaint resolution will be sent to the Buyer’s e-mail address.
8.4. The Seller operates under a valid trade license. Supervision of personal data protection is carried out by the Office for Personal Data Protection, while the Czech Trade Inspection Authority oversees compliance with consumer protection regulations.
9.1. These Terms and Conditions are governed by the laws of the Czech Republic.
9.2. In case of a consumer dispute, the Buyer may contact the Czech Trade Inspection Authority: www.coi.cz.
9.3. If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain valid and enforceable.
9.4. These Terms and Conditions are effective as of 11.11.2026.
9.5. Every consumer has the right to alternative dispute resolution (ADR) in case of disputes arising from the Purchase Agreement. A list of ADR bodies is available at the Ministry of Industry and Trade: www.mpo.cz/cz/ochrana-spotrebitele/mimosoudni-reseni.
In most cases, the Czech Trade Inspection Authority is the competent supervisory body: www.coi.cz.
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alzbetalovy@gmail.com
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